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Privacy Policy

Privacy Policy

We are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Charming Cottage collect the information directly and do not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.

The personal message with the gifts is positioned so it cannot be read during transit.

We will not use your details to contact you regarding future promotions and offers unless you opt-in to such marketing during the order process. Any email marketing we may send will include an unsubscribe option. We do not and will not sell our mailing list to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by telephone on 03-3383 9681 or by emailing us at charmingcottage88@yahoo.com

Cookies are used on this shopping site to keep track of the contents of your shopping cart.


Substitution Policy

In the unlikely event of supply difficulties, Charming Cottage reserves the right to substitute any product with any other type of equal quality and value.


Returns Policy And Cancellation Rights

If you are in any way disappointed with our flowers or service, please telephone us on 03-3383 9681 or by emailing us at charmingcottage88@yahoo.com. Alternatively you can write to us at; 

P4-13, Block 4,

GM Klang, Jalan Kasuarana 1,

Bandar Botanic Capital,

41200, Klang, Selangor.


If you have cause for complaint this must be received within 14 days after despatch. Please note we cannot guarantee an exact delivery date on flowers despatched by first class post.

Our customer service phone line is personally operated between 8.30am and 6.00pm Monday to Friday and 8.30am to 12.30pm Saturday. All calls are charged at the national rate. We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to maintain our high level of quality service.

In accordance with the Consumer Contracts regulations (2013) you may also cancel your order at any time without reason, within 14 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 14 working days of receipt and return the packaged item to us at the address given above.

The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.

Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.


Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Charming Cottage and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Charming Cottage. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Charming Cottage takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.